Privacy Policy – q79 Online Gaming Pakistan

1. Overview

q79 takes the privacy of its players seriously. This policy covers every aspect of how personal data is handled — from the moment you land on our platform for the first time, through account registration, gameplay, deposits, and withdrawals, right through to the point when an account is closed.

We collect only what is necessary, use it only for the purposes described here, and do not sell it to third parties for marketing or advertising. Pakistan players deserve a straightforward explanation of how their information is managed, and that is exactly what this document provides.

If you have questions about anything in this policy, you can contact the q79 support team through your account. We are happy to explain anything in plain terms before you decide to register or continue using the platform.

2. What We Collect

The data q79 collects falls into three broad categories: information you provide directly, information generated by your use of the platform, and information we receive from third-party services used to operate the platform.

Information You Provide

Full name, date of birth, and gender as provided at registration.
Contact details — email address and phone number.
Identity verification documents where requested, such as a national identity card or passport.
Payment information — the details of the payment method used for deposits and withdrawals, including JazzCash or Easypaisa account identifiers, bank account details for Bank Transfer, or card details for card payments. Full card numbers are handled by our payment processors and are not stored by q79.
Any communications you send to q79 support, including chat transcripts, emails, and account notes.

Information Generated by Your Use

Login timestamps, session durations, and IP address.
Device type, operating system, and browser information.
Game activity — which games were played, bet amounts, win and loss records, and session history.
Deposit and withdrawal history, transaction amounts, and timestamps.
Bonus claims, wagering activity linked to promotions, and self-exclusion or limit settings you have applied.

Information from Third Parties

Identity verification outcomes from third-party verification services used to confirm age and identity.
Fraud detection signals from payment processors and anti-fraud providers.
Transaction status updates from JazzCash, Easypaisa, Raast, and other payment channels.

3. How We Use Your Data

Every piece of data q79 holds about you serves a specific purpose. We do not collect data speculatively and we do not repurpose data for uses beyond those described below without notifying you.

Purpose	Data Used
Account creation and management	Name, email, phone, date of birth, password
Identity verification and age checks	Identity documents, name, date of birth
Processing deposits and withdrawals in PKR	Payment method details, transaction records
Delivering gameplay and game lobby access	Account status, session data, game history
Customer support and query resolution	Account details, contact history, transaction records
Promotions and bonus management	Account eligibility, wagering history, claimed offers
Fraud prevention and security monitoring	IP address, device info, transaction patterns
Responsible gaming tools	Deposit limits, session history, self-exclusion status
Platform improvement and analytics	Aggregated, anonymised usage data
Legal and compliance obligations	Identity records, transaction history

Where q79 uses your data for platform analytics or product improvement, the data is aggregated and anonymised wherever possible. Individual player behaviour is not profiled for advertising purposes.

4. Legal Basis for Processing

q79 processes your personal data under the following legal bases, depending on the purpose:

Contractual necessity: Processing your name, contact details, payment information, and account activity is necessary to operate your account and fulfil the services you have signed up for.
Legal obligation: Identity verification, age checks, and transaction record keeping are carried out to comply with applicable anti-money laundering, fraud prevention, and responsible gaming obligations.
Legitimate interests: Fraud detection, platform security monitoring, and abuse prevention are carried out in the legitimate interests of q79 and its player base. These activities do not override your rights.
Consent: Where q79 wishes to send you promotional communications beyond transactional messages, this is done only with your consent, which you can withdraw at any time through your account settings.

5. Data Sharing

q79 does not sell your personal data. We do not share it with advertisers, data brokers, or unrelated third parties. The only circumstances under which your data is shared with external parties are:

Payment processors: JazzCash, Easypaisa, Raast, banks, and card networks receive the transaction details necessary to process your deposits and withdrawals. These providers operate under their own data protection obligations.
Identity verification providers: When account verification is required, your identity documents and personal details are shared with a third-party verification service for the sole purpose of confirming your identity and age.
Game providers: Providers such as Pragmatic Play, Evolution Gaming, and others receive a session token and basic account identifier to load your game session. They do not receive your full profile, payment details, or contact information.
Anti-fraud and security services: Certain transaction and device data is shared with fraud prevention partners to identify and block suspicious activity. This protects both q79 and genuine players.
Legal and regulatory disclosure: If q79 is required by law or by a legitimate legal process to disclose information about an account, it will do so. This includes responding to court orders or formal requests from competent authorities.

All third-party service providers used by q79 are required to handle your data securely and to use it only for the specific purpose for which it was shared.

6. Payment Data

All PKR deposits and withdrawals on q79 are processed through regulated payment channels including JazzCash, Easypaisa, Raast, Bank Transfer, and card payments. Payment data is handled with particular care given its sensitivity.

Full card numbers are not stored by q79 at any point. Card transactions are processed directly through PCI-DSS compliant payment gateways, meaning the card data never touches q79's own servers. For JazzCash, Easypaisa, and Raast transactions, q79 stores the mobile wallet identifier and transaction reference for reconciliation and dispute resolution purposes.

Bank account details provided for withdrawal purposes are stored in encrypted form and used only to process the specific withdrawal request or future withdrawals to the same verified account. q79 does not share bank account details with any party other than the relevant financial institution for the purpose of processing the transfer.

If you believe a transaction has been processed in error, contact q79 support immediately. Transaction records are retained for the period required to support dispute resolution and compliance obligations.

7. Cookies & Tracking

q79 uses cookies and similar technologies to keep the platform working correctly and to understand how players use the site. The cookies used by q79 fall into the following categories:

Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that help prevent unauthorised access. These cannot be disabled without breaking core platform functionality.
Functional cookies: Remember your preferences such as language settings and game display options, so you do not need to reconfigure them each visit.
Analytics cookies: Help q79 understand how players navigate the platform — which pages are visited most, where players drop off, and how different sections perform. This data is used in aggregated form to improve the platform. Individual players are not identified through analytics data.
Security and fraud prevention cookies: Used to identify suspicious or anomalous behaviour, including login attempts from unfamiliar devices.

q79 does not use advertising cookies or share cookie data with ad networks. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect platform functionality. Most browsers allow you to block or clear cookies at any time — refer to your browser's help documentation for instructions.

8. Data Retention

q79 retains your personal data for as long as is necessary to fulfil the purposes described in this policy. The following general retention principles apply:

Active accounts: All account data is retained for the full duration of your account being active on the platform.
Closed accounts: After an account is closed, core identity and transaction records are retained for a minimum period to satisfy legal, compliance, and dispute resolution obligations. This period is typically five years from the date of account closure, though specific circumstances may require longer retention.
Payment records: Detailed transaction records including deposit and withdrawal history are retained for a minimum of five years to support financial audit and fraud investigation requirements.
Support communications: Chat transcripts and email correspondence related to account queries are retained for a minimum of two years.
Anonymised analytics data: Aggregated, anonymised platform usage data may be retained indefinitely as it cannot be linked back to any individual player.

Where data is no longer required, q79 securely deletes or anonymises it. You can request deletion of your personal data at any time — see the Your Rights section below for how to do this and what exceptions may apply.

9. How We Protect Your Data

q79 applies a range of technical and organisational measures to protect the personal data it holds. These measures are reviewed and updated on a regular basis to keep pace with evolving risks.

SSL/TLS encryption: All data transmitted between your browser or device and the q79 platform is encrypted using industry-standard SSL/TLS protocols.
Data encryption at rest: Sensitive data including identity documents and payment identifiers is stored in encrypted form. Encryption keys are managed separately from the encrypted data.
Access controls: Access to personal data within q79's systems is restricted to staff who require it for their role. All staff with data access are subject to confidentiality obligations.
Monitoring and logging: System activity is monitored continuously. Anomalous access patterns trigger automated alerts for investigation.
Secure payment processing: Payment transactions are routed through certified, PCI-DSS compliant processors. Card data is never stored on q79's own infrastructure.

No online platform can guarantee absolute security. If you become aware of any suspicious activity on your q79 account, contact support immediately so the account can be secured without delay.

q79 support staff will never ask for your password. If anyone claiming to be from q79 asks for your login credentials, treat it as suspicious and contact us through your account immediately.

10. Your Rights

As a player on q79, you have the following rights over your personal data. To exercise any of these rights, contact q79 support through your account and we will respond within a reasonable timeframe.

Right to Access

Request a copy of the personal data q79 holds about you, including account details, transaction history, and any identity documents on file.

Right to Correction

Request that inaccurate or incomplete personal data be corrected. For example, if your name or contact details are recorded incorrectly, you can ask us to fix them.

Right to Deletion

Request deletion of your personal data. Note that certain data must be retained to meet legal obligations — in those cases we will explain what can and cannot be deleted.

Right to Restriction

Ask q79 to limit how your data is used — for instance, while a dispute about accuracy is being resolved — without deleting the data entirely.

Right to Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose to do so.

Right to Object

Object to the processing of your data for purposes based on legitimate interests, including direct marketing communications. We will stop unless we have compelling grounds to continue.

11. Minors

q79 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use the platform in any capacity. q79 does not knowingly collect personal data from anyone under 18 years of age.

Age verification is applied at the point of registration and may be repeated at any stage, particularly before withdrawals are processed. If q79 discovers that an account belongs to a person under 18, the account will be closed immediately, all data associated with that account will be deleted or anonymised as soon as legal obligations permit, and any deposits will be reviewed under the underage refund procedure described in the Terms and Conditions.

If you are a parent or guardian and believe a minor has created an account on q79, contact support immediately. We will investigate and take action without delay.

12. Changes to This Policy

q79 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes to the services we use, or updates to applicable legal requirements. When material changes are made, a notice will be displayed on the platform and registered players will be informed through their registered contact details.

The date at the top of this page shows when the policy was last updated. We encourage you to review this policy periodically so you remain informed about how your data is being handled. Continued use of q79 following any update to this policy constitutes acceptance of the revised terms.

13. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the way q79 handles your personal data, please get in touch through your account's support channel. You can also reach the q79 support team by email at:

[email protected]

We aim to respond to all privacy-related queries within a reasonable timeframe. For requests to exercise your data rights (access, deletion, portability, etc.), we will acknowledge receipt promptly and provide a full response as quickly as practicable.